{"id":2171,"date":"2019-04-24T02:36:36","date_gmt":"2019-04-24T02:36:36","guid":{"rendered":"http:\/\/fortressintelligence.com.sg\/?p=2171"},"modified":"2019-04-24T07:20:56","modified_gmt":"2019-04-24T07:20:56","slug":"different-strokes-040719","status":"publish","type":"post","link":"https:\/\/fortressintelligence.com.sg\/index.php\/2019\/04\/24\/different-strokes-040719\/","title":{"rendered":"Different Strokes for Different Folks (4 July 2019)"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1556073920244{background-color: #ba55d3 !important;}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Different Strokes for Different Folks<\/span><\/h1>\n<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\">4 July\u00a02019, 8.45am \u2013 5.30pm<\/span><\/h3>\n<p>[\/vc_column_text][vc_column_text]People are not necessarily difficult to deal with. They only seem difficult\u00a0when we lack the appropriate communication style. It is imperative\u00a0to be equipped with the essential skills to handle different groups of people.<\/p>\n<p>In this workshop you will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well![\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ba55d3&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Objectives<\/strong><\/span><\/h2>\n<ul>\n<li>Improve participants\u2019 performance levels.<\/li>\n<li>Reduce stress levels among colleagues.<\/li>\n<li>Confidently handle and lessen grievances and complaints in a systematic and calm fashion.<\/li>\n<li>Master the art of objection handling and work towards a resolution.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ba55d3&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Course Outline<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4><strong>Relationship Building <\/strong><\/h4>\n<ul>\n<li>Using EQ to interact positively with your colleagues and subordinates; and clients.<\/li>\n<li>Identifying, discerning and escalating people\u2019s needs.<\/li>\n<li>Maintaining ongoing relationships.<\/li>\n<li>Reading people by identifying one\u2019s perception, values and belief system.<\/li>\n<\/ul>\n<h4>Understanding People Communication Tendencies<\/h4>\n<ul>\n<li>Personality development\u2014nature or nurture?<\/li>\n<li>Understanding the 4 communication styles.<\/li>\n<li>How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.<\/li>\n<li>How to leverage on one\u2019s strengths and work on his\/her weaknesses.<\/li>\n<li>Understanding the differences between behaviour and intentions\u2014Customising communication style to different profile types.<\/li>\n<li>Using the DISC to promote team cohesiveness and buddy systems.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ba55d3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Methodology<\/strong><\/span><\/h2>\n<ul>\n<li>Lecturing<\/li>\n<li>Group Discussion\/Brainstorming<\/li>\n<li>Case Studies<\/li>\n<li>Self-Analysis\/Critique Session<\/li>\n<li>Learning from a Partner<\/li>\n<li>Interactive Exercises<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Who Should Attend<\/strong><\/span><\/h2>\n<p>Anyone who has to\u00a0deal with different types of people on a daily basis.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ba55d3&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Trainer&#8217;s Profile<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;2046&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h3><span style=\"color: #ba55d3;\"><strong>Caroline Josephine Dawson <\/strong><\/span><\/h3>\n<p>Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.<\/p>\n<p>She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI\u00ae, DISC Accredited Administrator, Enneagram and Lumina Spark\/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.<\/p>\n<p>Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Testimonials<\/strong><\/span><\/h2>\n<p>[\/vc_column_text]\t\t\t<div class=\"grve-element grve-testimonial grve-carousel-element grve-align-center\" style=\"\" data-slider-speed=\"3000\" data-pagination-speed=\"400\" data-slider-autoheight=\"no\" data-navigation-type=\"1\" data-slider-pause=\"no\" data-slider-autoplay=\"yes\">\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Ms Caroline gave a very nice talk and made the class laugh with a fun topic.<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Celine Ong Hwei Li<\/span>, Executive, Ministry of Defence<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>I enjoyed Caroline&#8217;s presentation. She is an experienced speaker &amp; trainer!<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Judy Chua<\/span>, Secretary, Republic of Singapore Air Force<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Caroline is good, quite informative and fun entertaining.<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Hariati Samuri<\/span>, Personal Assistant, Ministry of the Environment and Water Resources<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Tan Sinye<\/span>, Admin Executive, Ministry of Defence<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Mary Tan<\/span>, Personal Assistant, Ministry of Manpower<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Very interesting speaker with good real life examples.<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Susie Ong<\/span>, Personal Assistant, Ministry of Manpower<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"grve-testimonial-element\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Caroline Dawson is awesome. She is dynamic and humourous.<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"grve-testimonial-name\"><span>Veronica Wong<\/span>, Personal Assistant, National Environment Agency<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t[vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ba55d3&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #ba55d3;\"><strong>Register Now<\/strong><\/span><\/h2>\n<p>[\/vc_column_text]<div class=\"grve-element grve-callout grve-btn-right\" style=\"\">  <div class=\"grve-callout-wrapper\">    <p class=\"grve-leader-text\">Group Fee: S$ 529.65 \/ person<br \/>\n(for group registrations of 2 or more)<\/p>\n<p>Regular Fee: S$ 636.65<\/p>\n<p>All fees include 7% GST, documentation, refreshments &amp; lunch<\/p>  <\/div>  <div class=\"grve-button-wrapper\"><a class=\"grve-btn grve-btn-extralarge grve-round grve-bg-primary-1\" href=\"https:\/\/forms.gle\/XSaLvnp9GfBZjLJV8\" target=\"_blank\" style=\"\"><span>Register Now<\/span><\/a>  <\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1556073920244{background-color: #ba55d3 !important;}&#8221;] Different Strokes for Different Folks 4 July\u00a02019, 8.45am \u2013 5.30pm [\/vc_column_text][vc_column_text]People are not necessarily difficult to deal with. They only seem difficult\u00a0when we lack the appropriate communication style. It is imperative\u00a0to be equipped with the essential skills to handle different groups of people. In this workshop you will learn the appropriate [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5,7],"tags":[],"_links":{"self":[{"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/posts\/2171"}],"collection":[{"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/comments?post=2171"}],"version-history":[{"count":3,"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/posts\/2171\/revisions"}],"predecessor-version":[{"id":2223,"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/posts\/2171\/revisions\/2223"}],"wp:attachment":[{"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/media?parent=2171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/categories?post=2171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fortressintelligence.com.sg\/index.php\/wp-json\/wp\/v2\/tags?post=2171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}