Making an Impact with Your First Impression (22 August 2019)

Making an Impact with
Your First Impression

22 August 2019, 8.45am – 5.30pm

What is charisma, and what does it mean to be “charismatic?”

People like Will Smith, Chow Yun Fatt and Oprah Winfrey are known for their charisma. Are they born with charisma or did they learn it along the way?

Charisma is an innate quality and some people are certainly born with separate x-factors that together are expressed as charisma, and others learn these elements as they grow and develop.  Charisma is one of the building blocks of the first impression we create. In business, charisma is an indicator of executive presence.

Course Outline

Impress at First Sight

  • Beware of image busters
  • Projecting visual confidence and poise
  • Projecting visual effectiveness
  • Being appropriately dressed (Dress codes for Black Tie, Cocktails, Formal, Business and Casual Smart)

Business Etiquette

  • Greetings and Introductions (seniors and VIPs)
  • Exchanging business cards
  • Observing punctuality, privacy and personal questions
  • Email & mobile etiquette

Principles of Professional Behaviour

  • Be friendly but not familiar
  • Be sensible and discreet
  • Be willing and respectful
  • Be considerate and sensitive
  • Have a positive mental attitude
  • Have a sense of humour
  • Be a team player

Networking Etiquette

  • How to approach individuals and small groups with confidence
  • Design your introduction
  • Craft out a memorable message about your personal brand
  • Dos and don’ts in networking
  • Go from social networks to collaboration networks

Dining Etiquette

  • Chinese and western table layouts
  • Common terms like ‘aperitif’, “entrée” etc
  • Buffet manners
  • Cultural differences in dining habits
  • Business entertaining

The Art of Engaging in a Polite Conversation

  • 10 tips on how to talk about everything at anytime, anywhere.
  • Listening skills
  • Questioning skills

The Art of Body Language

  • The language of colours/appearance
  • The language of a smile
  • What’s in a handshake
  • The tone of your voice
  • The language of posture
  • The language of gestures
  • The language of territory


  • Enhance Your Personal Impact
  • Dress to Influence
  • Exude Charisma in the Way You Present Yourself
  • Principles of Professional Behaviour
  • Power of Positive Body Language
  • Be the Best Version of Yourself

Who Should Attend

Working professionals across all industries

Trainer’s Profile

Suzenne Zheng

Master Trainer and Founder of First Impressions Image International™

Suzenne heads a team of 20 fully certified coaches and image consultants in Singapore, specializing in personal branding, communications, image and etiquette management courses and workshops both in the ministries, corporate companies and schools.

Besides being a certified professional image professional, Suzenne is also a certified ACC coach (Associated Certified Coach) with ICF (International Coaching Federation).  She also is a master practitioner in NLP (Neuro-Linguistic Programming).

Suzenne is also the author of 2 books, “Image Quotient” and “From Lambs to Lions”.


Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch