Giving Constructive Feedback
23 May 2019, 8.45am – 5.30pm
Providing constructive feedback in the workplace is a valuable skill for any individual who is leading a team or responsible for staff. The key principle in giving feedback is that it must be structured and delivered such that it helps the individual not hurts them. Feedback can be given via formal or informal channels and oftentimes it is a necessary part of working life. Constructive feedback can encourage the receiver to improve work performance, enhance personal effectiveness and help create a more conducive work environment.
Who Should Attend
Executives and Managers who are leading a team or who have staff reporting to them
Objectives
In this 1-day workshop, participants will learn how to:
- Use effective questioning skills during feedback sessions
- Differentiate between different types of questions
- Speak with the right tone and clarity when giving feedback
- Reframe negatively phrased comments into positively framed statements
- Utilise constructive feedback techniques
- Manage relationships before and after giving feedback
- Use positive reinforcement to boost performance
Course Outline
Questioning and Communication Skills
- Understanding objectives of feedback
- Characteristics of effective feedback
- Speaking with intent and objectivity
- Using the right tone of voice to deliver feedback
- Type of questions and their value
- Questioning skills
- Increasing rapport for better engagement
- Positive and open body language
Model for Constructive Feedback
- Steps to feedback model
- Timing and environment for feedback
- Listening and reading between the lines
- Language and positive framing
- Creating an open channel
- Giving feedback to help and empower rather than disempower
- Feedback practice sessions
- Follow up sessions to ensure performance goals
Trainer’s Profile
Deepa Pillai
Deepa Pillai is a credentialed corporate trainer and lecturer who has been delivering customised training workshops for the past fifteen years. Deepa holds a Master’s degree in Communication Studies from the University of North Texas, USA and a Bachelor’s degree with Honours from the University of Reading, UK. She is also a Master Practitioner in Neuro Linguistic Programming and holds an Advanced Certificate in Training and Assessment (ACTA). Deepa’s area of emphasis is in Business Writing, Interpersonal Communication Skills, Coaching and Presentation Skills targeted towards busy executives and management. She has trained and coached staff from diverse industries and conducted workshops in Singapore, Malaysia, India and Bhutan.
Deepa is also a Lecturer at the Centre for English and Language Communication at the National University of Singapore and at Singapore Institute of Management where she teaches Writing and Presentation Skills to undergraduates.
A vibrant and well-informed trainer and lecturer, Deepa is known to be highly engaging with her seminar participants. Her training methodology includes discussions, activities, role plays, case studies and storytelling. Having studied and worked overseas, Deepa has the ability to connect with different types of people. Her passion is to help people identify their own communication blocks either verbal or written and help them become dynamic and confident communicators.
Register Now
Early Bird Fee: S$ 529.65
(until 23 April 2019)
Regular Fee: S$ 636.65
All fees include 7% GST, documentation, refreshments & lunch