Soft Skill Programmes

Leadership Development (17 July 2019)

Leadership Development

17 July 2019, 8.45am – 5.30pm

As managers, you will deal with different team members’ styles which may or may not appeal to your type. However, people are not necessarily difficult to deal with. They only seem difficult because managers lack the skills of an appropriate communication style on when to motivate, lead and manage team members. It is imperative that managers are equipped with the essential skills to handle different groups of people to improve work relationships in teams. Learn the importance of people motivation and the power of delegation.

This high energy, interactive workshop defies the conventional methods of “dos and don’ts” of communication 101 training. Managers will become aware of the opportunities to thrive with change and learn critical skills needed to enhance their career development. Discover how you can come out tops with not just textbook answers but tried and tested techniques as well.

Objectives

  • Improve team members’ performance levels.
  • Reduce stress levels among colleagues.
  • Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
  • Master the art of objection handling and work towards a resolution.
  • Promote work productivity and sense of belonging in the workplace.

Course Outline

 Understanding Peoples’ Communication Tendencies

  • Branding yourself as a manager.
  • Using the DISC to understand an individual’s outward behaviour and thought processes.
  • How to use the DISC psychometric tool to communicate and counsel to different groups of people.
  • How to motivate team members effectively

Situational Leadership Styles

  • Understanding Tuckman’s model of team dynamics.
  • What are the qualities of a Performing Team?
  • Identifying team members’ developmental levels, their current level of competence and commitment.
  • What appropriate Leadership Styles should you adopt?
  • What actions can you take to lead them currently and to the next level?
  • Coach using the GROW model.
  • Using 6 levels of assertion.
  • Applying affective delegation tips to achieve maximum results.

Methodology

  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Who Should Attend

Managers and leaders who are managing a team.

Trainer’s Profile

Caroline Josephine Dawson

Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

 

Testimonials

Ms Caroline gave a very nice talk and made the class laugh with a fun topic.

Celine Ong Hwei Li, Executive, Ministry of Defence

I enjoyed Caroline’s presentation. She is an experienced speaker & trainer!

Judy Chua, Secretary, Republic of Singapore Air Force

Caroline is good, quite informative and fun entertaining.

Hariati Samuri, Personal Assistant, Ministry of the Environment and Water Resources

Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.

Tan Sinye, Admin Executive, Ministry of Defence

Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.

Mary Tan, Personal Assistant, Ministry of Manpower

Very interesting speaker with good real life examples.

Susie Ong, Personal Assistant, Ministry of Manpower

Caroline Dawson is awesome. She is dynamic and humourous.

Veronica Wong, Personal Assistant, National Environment Agency

Register Now

Early Bird Fee: S$ 529.65
(until 28 February 2019)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Business Correspondence Writing Principles (2 Oct 2019)

Business Correspondence
Writing Principles

2 October 2019, 8.45am – 5.30pm

A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the written word.

An interactive workshop using a combination of lectures, exercises and group discussion, participants will pick up quick fact bites that are essential to office correspondence such as reports, emails and minutes.

Objectives

Upon completion of this workshop, participants will be able to:

  • Plan and organise their documents.
  • Express ideas to suit the audience and purpose.
  • Use specific tools as guidelines for writing.
  • Identify and avoid the common errors in writing.
  • Apply the principles in writing business correspondence.

Course Outline

Part One: Essentials of Effective Business Writing

  • What is business correspondence?
  • Differences between business and creative writing.
  • Identifying old-fashioned vs. modern business writing styles.
  • Writing skills using the 4 C’s—clear, concise, courteous and correct.

 

Part Two: Process of Effective Business Correspondence

  • Understanding attention span of readers.
  • Summary writing—5 W’s & 1H.
  • Concise writing essentials.
  • Approaches to writing—voice, direct, indirect and persuasive.
  • Controlling tone in writing.
  • Common grammatical errors made in business correspondence.
  • Identifying reader types.

Part Three: Office Correspondence (Internal and External)

Section A: Reports and Proposals

  • Differences between analytical and informational reports.
  • Ways to organize reports and proposals convincingly.
  • Delivering reports via set and standard formats—Feasibility reports, internal papers, incident reports, investigation reports, concept papers.

Section B: Replying to Emails and Letters

  • The four-point plan used in emails and letters.
  • Phrases to use when replying to general letters of enquiry and to an aggrieved customer.

Section C: Minutes of Meeting

  • Organisational content structure in minutes of meeting.
  • Business meeting buzzwords and terms.
  • Prepare note-taking forms.
  • Listening comprehension and note-taking skills.
  • Using the appropriate tone and language.

Methodologies

  • Lecturing
  • Group Discussion
  • Self-Analysis
  • Class Brainstorming
  • Learning from a Partner
  • Interactive Exercises

Who Should Attend

  • Managers
  • Officers
  • Public Relations, Advertising, Marketing and Customer Care Executives
  • Administrative/ Support Officers and Executives
  • Personal Assistants and Secretaries

Trainer’s Profile

Caroline Josephine Dawson

Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

 

Testimonials

Ms Caroline gave a very nice talk and made the class laugh with a fun topic.

Celine Ong Hwei Li, Executive, Ministry of Defence

I enjoyed Caroline’s presentation. She is an experienced speaker & trainer!

Judy Chua, Secretary, Republic of Singapore Air Force

Caroline is good, quite informative and fun entertaining.

Hariati Samuri, Personal Assistant, Ministry of the Environment and Water Resources

Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.

Tan Sinye, Admin Executive, Ministry of Defence

Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.

Mary Tan, Personal Assistant, Ministry of Manpower

Very interesting speaker with good real life examples.

Susie Ong, Personal Assistant, Ministry of Manpower

Caroline Dawson is awesome. She is dynamic and humourous.

Veronica Wong, Personal Assistant, National Environment Agency

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Making an Impact with Your First Impression (22 August 2019)

Making an Impact with
Your First Impression

22 August 2019, 8.45am – 5.30pm

What is charisma, and what does it mean to be “charismatic?”

People like Will Smith, Chow Yun Fatt and Oprah Winfrey are known for their charisma. Are they born with charisma or did they learn it along the way?

Charisma is an innate quality and some people are certainly born with separate x-factors that together are expressed as charisma, and others learn these elements as they grow and develop.  Charisma is one of the building blocks of the first impression we create. In business, charisma is an indicator of executive presence.

Course Outline

Impress at First Sight

  • Beware of image busters
  • Projecting visual confidence and poise
  • Projecting visual effectiveness
  • Being appropriately dressed (Dress codes for Black Tie, Cocktails, Formal, Business and Casual Smart)

Business Etiquette

  • Greetings and Introductions (seniors and VIPs)
  • Exchanging business cards
  • Observing punctuality, privacy and personal questions
  • Email & mobile etiquette

Principles of Professional Behaviour

  • Be friendly but not familiar
  • Be sensible and discreet
  • Be willing and respectful
  • Be considerate and sensitive
  • Have a positive mental attitude
  • Have a sense of humour
  • Be a team player

Networking Etiquette

  • How to approach individuals and small groups with confidence
  • Design your introduction
  • Craft out a memorable message about your personal brand
  • Dos and don’ts in networking
  • Go from social networks to collaboration networks

Dining Etiquette

  • Chinese and western table layouts
  • Common terms like ‘aperitif’, “entrée” etc
  • Buffet manners
  • Cultural differences in dining habits
  • Business entertaining

The Art of Engaging in a Polite Conversation

  • 10 tips on how to talk about everything at anytime, anywhere.
  • Listening skills
  • Questioning skills

The Art of Body Language

  • The language of colours/appearance
  • The language of a smile
  • What’s in a handshake
  • The tone of your voice
  • The language of posture
  • The language of gestures
  • The language of territory

Highlights

  • Enhance Your Personal Impact
  • Dress to Influence
  • Exude Charisma in the Way You Present Yourself
  • Principles of Professional Behaviour
  • Power of Positive Body Language
  • Be the Best Version of Yourself

Who Should Attend

Working professionals across all industries

Trainer’s Profile

Suzenne Zheng

Master Trainer and Founder of First Impressions Image International™

Suzenne heads a team of 20 fully certified coaches and image consultants in Singapore, specializing in personal branding, communications, image and etiquette management courses and workshops both in the ministries, corporate companies and schools.

Besides being a certified professional image professional, Suzenne is also a certified ACC coach (Associated Certified Coach) with ICF (International Coaching Federation).  She also is a master practitioner in NLP (Neuro-Linguistic Programming).

Suzenne is also the author of 2 books, “Image Quotient” and “From Lambs to Lions”.

 

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Resolving Conflicts with Difficult People (16 May 2019)

Resolving Conflicts
with Difficult People

16 May 2019, 9.00am – 5.30pm

This workshop is designed to help participants apply appropriate strategies and employ communication skills to manage difficult people in their work and social life. Participants will learn to identify types of difficult people, analyse their intentions and adopt the right actions in order to bring out the best in people at their worst. They will also learn how to build relationships and use positive words and actions to enhance their interactions with difficult people.

Objectives and Benefits

  • To learn how to identify types of difficult people and understand their intentions
  • To learn how to apply the right communication strategies to manage difficult people

Highlights

  • Strategies for handling types of difficult people
  • Identifying good intentions in bad behaviour
  • Effective communication skills for success with difficult people
  • Identifying our own difficult behaviour and learning how to overcome it

Methodology

  • Presentation
  • Group discussions and presentations
  • Questionnaires/self-evaluation
  • Video presentation and discussion of learning points
  • Personal sharing of situations faced and solutions employed
  • Group presentation of solutions

Who Should Attend

  • Administrative staff
  • Corporate Communication staff
  • Customer Service staff
  • Employee Communication staff
  • Finance staff
  • Financial/Investor Relations staff
  • Frontline Service staff
  • Human Resources staff
  • Marketing Communications staff
  • Media Relations staff
  • Public Relations staff
  • Public Affairs staff
  • Research & Marketing staff

Course Outline

  • Understanding types of difficult people
  • Strategies for handling difficult people
  • Passive, aggressive and assertive reactions
  • Good intentions that influence bad behaviour
  • Task focus and people focus approaches to work
  • Blending and redirecting skills in handling difficult behaviour
  • Verbal, vocal and visual elements of effective communication
  • Video presentation on enhancing relationships ‘Whale Done’
  • Specific solutions for specific behaviours
  • Self-analysis – Putting a mirror to ourselves and identifying our weaknesses
  • Summary and question and answer session

Trainer’s Profile

James Suresh

James Suresh is a corporate trainer with Fortress Intelligence, PR consultant and bestselling author. The co-creator of S ingapore’s comic icon ‘Mr. Kiasu’, he has also co-written a series of comic books as well as authored books on his military career. He develops comic strips for magazines and scripts for multi-media productions. His recent book ‘On a Street in Singapore’ has won two awards, namely the Sunday Times Best Seller and Reader’s Choice Award. He also authored a book about Singapore in the 60s, which was endorsed by MCCY – SG50 and distributed to all schools in Singapore.

James started his career as an army officer and eventually moved into public relations. Following his 15 year stint in the army, he set up a publishing and design company. After five years in the publishing business, James went on to pursue his interest in training and PR Consulting. He is a certified EQ trainer with ‘Six Seconds Inc’ based in the US. An accredited PR Practitioner and an NIE certified teacher. James is also and NLP practitioner.

James is a member of the editorial board for the Army News. He is a kindness ambassador for the Singapore Kindness movement. In his spare time, he volunteers as a youth advisor and community leader.

 

Testimonials

Very knowledgeable, experienced trainer.

Aminah Hassan, Personal Assistant, Agri-Food & Veterinary Authority

Good tips and likely to use in working life.

Salina Md Said, Personal Assistant, Ministry of Health

James is very engaging and the contents were made more interesting & relatable by the use of stories. Good!

Gioanna Ng, Trade Officer, Singapore Customs

James is an excellent trainer. Excellent tips for real life office environment.

Victor Lim Chin Leong, Executive (HR & Payroll), TMF Singapore H Pte Ltd

Well spoken and organised. I’m impressed & I learnt a lot from him.

Jacqueline Anicoche, IT Analyst, Unilever Asia Pte Ltd

Register Now

Early Bird Fee: S$481.50
(until 28 March 2019)

Regular Fee: S$529.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Memory Empowerment for Business Professionals (26 July 2019)

Memory Empowerment
for Business Professionals

26 July 2019, 9.00am – 5.30pm

Do you often meet someone familiar but cannot recall his/her name? Do you need to hold on to your shopping list and tick (√) as you pick your groceries? Have you ever experienced checking the dictionary and forgetting the meaning a day later?

If you said yes to any of the above, you need to attend this workshop in order to see immediate improvement in your memory power. This workshop is designed to be interactive, lively and lots of fun. It provides memory empowerment techniques through lectures, motivation by the power of a trained memory and progress checks that will allow participants to learn and see immediate improvement. Come join us at this exciting 1-day workshop and boost your memory power!

Objectives

  • Catapult memory power to new height by unleashing hidden talent
  • Remember key words more effectively & efficiently for test, exams, presentation & more
  • Remember long strings of numbers, e.g. dates, facts, figures
  • Remember meanings of new words with ease
  • Remember names to faces
  • Overcome absent-mindedness
  • Improve observation power, boost memory know-how, enhance creativity and sharpen memory power for success in work and life

Methodology

This workshop is designed to be interactive, lively and lots of fun. It provides memory improvement techniques through lectures, motivation by the power of our memory and progress check that will allow participants to learn and see immediate improvement.

Who Should Attend

All business executives and professionals in the area of Sales, Finance, HR, Administration, and Management who require to have a more Powerful Memory and wish to have the ability to remember customers’ names to their faces should not miss this 1-Day comprehensive Memory Empowerment Workshop.

 

Course Outline

  • Introduction
  • Motivation by the power of our memory
  • About memory
  • The easy-to-learn memory system
  • Mental filing
  • Technique on improving vocabulary
  • Techniques on remembering key words (E.g. Company vision, mission, core values, etc.)
  • The powerful memory system used by most memory experts in the world
  • Techniques on remembering names to faces
  • Memorising long string of numbers, e.g. dates, facts, figures, bank account numbers
  • Memory tips on overcoming absent-mindedness

Trainer’s Profile

David Kee

David has more than 18 years of extensive working experience in the area of Memory Improvement. He has conducted his workshops and talks in Singapore, Indonesia, Malaysia, Brunei, Philippines and the Maldives.

Thousands of adults and students have benefited from attending his short and effective workshops. His clients include Singapore Airlines, SMRT, Nanyang Technological University, National University of Singapore Society, Changi Airport Recreation Club, Changi General Hospital, GlaxoSmithKline Asia Pacific, Jones Lang Lasalle Property Consultant, Creative Technology Ltd, Singapore Police Force, Standard Chartered Bank, RHB Bank Berhad, Defense Science & Technology Agency, SAF Warrant Officers Club, Public Utilities Board and various Schools.

His workshop was featured in a Mediacorp TV educational program in Feb 2003. He was also an invited guest on Mediacorp NewsRadio 93.8 Lives in Aug 2012.

 

Testimonials

Insightful and creative.

Kenneth Tan, Assistant Manager, SMPT Pte Ltd

Excellent presentations with quality examples.

Lee Sip Chuan, Assistant Sales Manager, Tecsia Lubricants Pte Ltd

Very interactive, good pace, right size of class.

Adelina Tan, Marketing Manager, Bain and Company

I find the techniques useful as I can apply them in my workplace.

Stephanie Soh, Personal Assistant, Ministry of Home Affairs Singapore

Very practical and user friendly info. Entertaining class.

John Piontkowski, Managing Director, Minntech Asia/Pacific Pte Ltd

Register Now

Regular Fee: S$422.65

Includes 7% GST, documentation, refreshments & lunch

Register Now
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