Events

Change Your Mind, Change Your Life (28 November 2019)

Change Your Mind,
Change Your Life

28 November 2019, 8.45am – 5.30pm

Changes at work can seem daunting and undesirable, but actually be fantastic opportunities!
Are you ready to embrace change?

In the movie “The Pursuit of Happiness”, Chris Gardner (played by Will Smith) is a hardworking, caring and loving father who struggles financially to provide for his family. When his wife leaves him, he becomes homeless and with his young son and learns quickly that life will sometimes be tough and humiliating.  However, being poor does not stop him from believing that success depends not on fate or luck but solely on his efforts.  This is the story of a man who loses everything, but eventually gains everything.

Change is inevitable in life and at work. Most people do not know how to embrace changes at work, let alone empower themselves to navigate negative changes. This workshop will help you push past whatever limits you and unleash your abilities and talents to achieve your full potential, align your dreams with organisational goals, and live the life you desire.

Course Objective

  • Tap into your internal processes and know yourself so that you can anticipate, prepare and respond effectively to organisational changes
  • Tap into values and beliefs and internal processes to align your personal goals with organisational goals to avoid conflicts
  • Tap into linguistic patterns and proven methods to anticipate, prepare and respond effectively to organisational changes

Course Outline

The Art of Self-Awareness 

“Know thyself” is not a narcissistic pursuit but a realisation of who you really are. It is vital in creating positive changes in your personal life and work environment.

  • Know your values and beliefs and how they motivate you
  • Know your MBTI and other built-in internal processes
  • Your neurology and your preferred internal representation

The Art of Effective Communication

Failure to communicate often leads to conflict which can be detrimental in personal and workplace relationships.

  • Sensory acuity and instant rapport-building skills
  • Cause and effect in mindset change
  • Reframing techniques
  • The agreement frame

The Art of Persuasive Language

Persuasive language is a very powerful influencing tool and is often used to sell a product, a service or a new idea.

  • Becoming a good listener
  • Utilising powerful questioning skills
  • Using hierarchy of ideas in conflicts and mediation
  • Storytelling

The 5-Step Process to Achieving Results – Everytime!

Learn the 5-step process to achieving results with any goal

Highlights

  • Learn how to embrace change in your personal and professional life
  • Discover how to turn negative changes into great opportunities
  • Gain a better understanding of yourself
  • Improve your communication and interpersonal skills
  • Unlock your full potential and achieve your life goals

Who Should Attend

Working professionals across all industries

Trainer’s Profile

Suzenne Zheng

Master Trainer and Founder of First Impressions Image International™

Suzenne heads a team of 20 fully certified coaches and image consultants in Singapore, specializing in personal branding, communications, image and etiquette management courses and workshops both in the ministries, corporate companies and schools.

Besides being a certified professional image professional, Suzenne is also a certified ACC coach (Associated Certified Coach) with ICF (International Coaching Federation).  She also is a master practitioner in NLP (Neuro-Linguistic Programming).

Suzenne is also the author of 2 books, “Image Quotient” and “From Lambs to Lions”.

 

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Empower Yourself for a Change (29 August 2019)

Empower Yourself for a Change

29 August 2019, 8.45am – 5.30pm

Changes at work can seem daunting and undesirable, but actually be fantastic opportunities!
Are you ready to embrace change?

In the movie “The Pursuit of Happiness”, Chris Gardner (played by Will Smith) is a hardworking, caring and loving father who struggles financially to provide for his family. When his wife leaves him, he becomes homeless and with his young son and learns quickly that life will sometimes be tough and humiliating.  However, being poor does not stop him from believing that success depends not on fate or luck but solely on his efforts.  This is the story of a man who loses everything, but eventually gains everything.

Change is inevitable in life and at work. Most people do not know how to embrace changes at work, let alone empower themselves to navigate negative changes. This workshop will help you push past whatever limits you and unleash your abilities and talents to achieve your full potential, align your dreams with organisational goals, and live the life you desire.

Course Objective

  • Tap into your internal processes and know yourself so that you can anticipate, prepare and respond effectively to organisational changes
  • Tap into values and beliefs and internal processes to align your personal goals with organisational goals to avoid conflicts
  • Tap into linguistic patterns and proven methods to anticipate, prepare and respond effectively to organisational changes

Course Outline

The Art of Self-Awareness 

“Know thyself” is not a narcissistic pursuit but a realisation of who you really are. It is vital in creating positive changes in your personal life and work environment.

  • Know your values and beliefs and how they motivate you
  • Know your MBTI and other built-in internal processes
  • Your neurology and your preferred internal representation

The Art of Effective Communication

Failure to communicate often leads to conflict which can be detrimental in personal and workplace relationships.

  • Sensory acuity and instant rapport-building skills
  • Cause and effect in mindset change
  • Reframing techniques
  • The agreement frame

The Art of Persuasive Language

Persuasive language is a very powerful influencing tool and is often used to sell a product, a service or a new idea.

  • Becoming a good listener
  • Utilising powerful questioning skills
  • Using hierarchy of ideas in conflicts and mediation
  • Storytelling

The 5-Step Process to Achieving Results – Everytime!

Learn the 5-step process to achieving results with any goal

Highlights

  • Learn how to embrace change in your personal and professional life
  • Discover how to turn negative changes into great opportunities
  • Gain a better understanding of yourself
  • Improve your communication and interpersonal skills
  • Unlock your full potential and achieve your life goals

Who Should Attend

Working professionals across all industries

Trainer’s Profile

Suzenne Zheng

Master Trainer and Founder of First Impressions Image International™

Suzenne heads a team of 20 fully certified coaches and image consultants in Singapore, specializing in personal branding, communications, image and etiquette management courses and workshops both in the ministries, corporate companies and schools.

Besides being a certified professional image professional, Suzenne is also a certified ACC coach (Associated Certified Coach) with ICF (International Coaching Federation).  She also is a master practitioner in NLP (Neuro-Linguistic Programming).

Suzenne is also the author of 2 books, “Image Quotient” and “From Lambs to Lions”.

 

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Making a Powerful Personal Impact @ Work (21 November 2019)

Making a Powerful
Personal Impact @ Work

21 November 2019, 8.45am – 5.30pm

What is charisma, and what does it mean to be “charismatic?”

People like Will Smith, Chow Yun Fatt and Oprah Winfrey are known for their charisma. Are they born with charisma or did they learn it along the way?

Charisma is an innate quality and some people are certainly born with separate x-factors that together are expressed as charisma, and others learn these elements as they grow and develop.  Charisma is one of the building blocks of the first impression we create. In business, charisma is an indicator of executive presence.

Course Outline

Impress at First Sight

  • Beware of image busters
  • Projecting visual confidence and poise
  • Projecting visual effectiveness
  • Being appropriately dressed (Dress codes for Black Tie, Cocktails, Formal, Business and Casual Smart)

Business Etiquette

  • Greetings and Introductions (seniors and VIPs)
  • Exchanging business cards
  • Observing punctuality, privacy and personal questions
  • Email & mobile etiquette

Principles of Professional Behaviour

  • Be friendly but not familiar
  • Be sensible and discreet
  • Be willing and respectful
  • Be considerate and sensitive
  • Have a positive mental attitude
  • Have a sense of humour
  • Be a team player

Networking Etiquette

  • How to approach individuals and small groups with confidence
  • Design your introduction
  • Craft out a memorable message about your personal brand
  • Dos and don’ts in networking
  • Go from social networks to collaboration networks

Dining Etiquette

  • Chinese and western table layouts
  • Common terms like ‘aperitif’, “entrée” etc
  • Buffet manners
  • Cultural differences in dining habits
  • Business entertaining

The Art of Engaging in a Polite Conversation

  • 10 tips on how to talk about everything at anytime, anywhere.
  • Listening skills
  • Questioning skills

The Art of Body Language

  • The language of colours/appearance
  • The language of a smile
  • What’s in a handshake
  • The tone of your voice
  • The language of posture
  • The language of gestures
  • The language of territory

Highlights

  • Enhance Your Personal Impact
  • Dress to Influence
  • Exude Charisma in the Way You Present Yourself
  • Principles of Professional Behaviour
  • Power of Positive Body Language
  • Be the Best Version of Yourself

Who Should Attend

Working professionals across all industries

Trainer’s Profile

Suzenne Zheng

Master Trainer and Founder of First Impressions Image International™

Suzenne heads a team of 20 fully certified coaches and image consultants in Singapore, specializing in personal branding, communications, image and etiquette management courses and workshops both in the ministries, corporate companies and schools.

Besides being a certified professional image professional, Suzenne is also a certified ACC coach (Associated Certified Coach) with ICF (International Coaching Federation).  She also is a master practitioner in NLP (Neuro-Linguistic Programming).

Suzenne is also the author of 2 books, “Image Quotient” and “From Lambs to Lions”.

 

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

China Tax: Latest Changes in China Tax Law, Big Data and Tax Reduction (25 July 2019)

China Tax: Latest Changes in China Tax Law, Big Data and Tax Reduction

25 July 2019, 8.30am – 5.30pm

While the Chinese government has been reducing taxes, the total tax revenue has been increasing faster than the Gross National Product (GNP) growth because of big data and administration. Companies with subsidiaries in China need to be aware of the changes in the tax regime in order to reduce their tax burden, maximise profitability and avoid misunderstandings caused by cultural differences, expectation gaps and insufficient knowledge of tax laws.

This essential one-day seminar by leading expert Bolivia Cheung will cover new China tax rules, big data and its impact on tax administration, tax reduction policies, and tightening of bank transaction regulations. A must-attend programme for companies with operations in China.

Highlights

  • Gain an overview of the latest changes in China tax regulations
  • Discover new tax incentives for foreign investors
  • Understand the taxation of income earned by expatriates in China
  • Learn how to avoid common tax mistakes and reduce tax risks/burdens
  • Get answers to your China tax questions/concerns from a leading expert

Programme Outline

Tax Reduction and Tax Incentives

  • Value-Added Tax (VAT)
    • Reduction of rates and exemption threshold
    • Extra input VAT credit for certain industries
    • Effects on the profitability of companies operating in China
    • How to restructure the operating model to enjoy further VAT benefits
  • Enterprise Income Tax (EIT)
    • Incentive considerations
    • Transfer pricing issues
  • Tax Incentives
    • Lesser-known tax incentives
    • Hurdles for tax incentive application
  • Withholding tax
    • Exemption for reinvestment of dividend by overseas investors as new capital in China – Issues to be considered

New China Regulations

  • Individual Income Tax (IIT)
    • Definition of tax resident
    • Tax breaks
    • Tax collection focus
    • Key issues to be considered before seconding employees from Singapore to China
    • Penalties for non-compliance
  • Monitoring of Bank Transactions
    • Definition of “illegal money exchange”
    • Legal ways to remit money into and out from China
  • Anti-tax Avoidance Measures
    • New regulations
  • Big Data
    • Effect on tax administration
    • Social credit system
    • Tax non-compliances that will result in imprisonment
    • Repercussions for legal representatives

Who Should Attend

  • Tax Directors/Managers/Officers
  • Financial Controllers/Managers
  • CEOs/COOs/MDs/GMs
  • Legal Counsels/Tax Lawyers
  • Operation Directors/Managers

 

  • Business Development Directors/Managers
  • Business Consultants
  • Accountants
  • Auditors
  • Investors / Entrepreneurs

Speaker’s Profile

Bolivia Cheung, FCCA, FCPA

Founder and Director
BC Advisory Co Ltd and BC Training Co Ltd

Bolivia has over 20 years of experience in China tax and business advisory. She spent 15 years in KPMG before retiring as a Tax Partner in 2011. Having been stationed in Guangzhou and Shanghai for over 8 years, she has vast experience in helping clients deal with their tax problems and challenges.

Bolivia was on the Steering Team of ACCA Southern China from 2004 to 2017 and is currently a member of ACCA China Expert Forum, Working Party on Seminars of Accountancy Training Board of Hong Kong Vocational Training Council, and the Customer Liaison Group for SMEs of the Trade and Industry Department of the Hong Kong SAR. She also lectures on China Tax at universities and institutions in Macau, Hong Kong and China.

 

Testimonials

Very informative. Very knowledgeable.

Jennifer Lum, Regional HR Manager, Vitol Asia Pte Ltd

Very Insightful and useful. Good job Bolivia!

Lena Chew, Admin Director, Eco ID Architects Pte Ltd

Register Now

Early Bird Fee: S$ 636.65
(until 31 May 2019)

Regular Fee: S$ 743.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Different Strokes for Different Folks (4 July 2019)

Different Strokes for Different Folks

4 July 2019, 8.45am – 5.30pm

People are not necessarily difficult to deal with. They only seem difficult when we lack the appropriate communication style. It is imperative to be equipped with the essential skills to handle different groups of people.

In this workshop you will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Objectives

  • Improve participants’ performance levels.
  • Reduce stress levels among colleagues.
  • Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
  • Master the art of objection handling and work towards a resolution.

Course Outline

Relationship Building

  • Using EQ to interact positively with your colleagues and subordinates; and clients.
  • Identifying, discerning and escalating people’s needs.
  • Maintaining ongoing relationships.
  • Reading people by identifying one’s perception, values and belief system.

Understanding People Communication Tendencies

  • Personality development—nature or nurture?
  • Understanding the 4 communication styles.
  • How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
  • How to leverage on one’s strengths and work on his/her weaknesses.
  • Understanding the differences between behaviour and intentions—Customising communication style to different profile types.
  • Using the DISC to promote team cohesiveness and buddy systems.

Methodology

  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Who Should Attend

Anyone who has to deal with different types of people on a daily basis.

Trainer’s Profile

Caroline Josephine Dawson

Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

 

Testimonials

Ms Caroline gave a very nice talk and made the class laugh with a fun topic.

Celine Ong Hwei Li, Executive, Ministry of Defence

I enjoyed Caroline’s presentation. She is an experienced speaker & trainer!

Judy Chua, Secretary, Republic of Singapore Air Force

Caroline is good, quite informative and fun entertaining.

Hariati Samuri, Personal Assistant, Ministry of the Environment and Water Resources

Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.

Tan Sinye, Admin Executive, Ministry of Defence

Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.

Mary Tan, Personal Assistant, Ministry of Manpower

Very interesting speaker with good real life examples.

Susie Ong, Personal Assistant, Ministry of Manpower

Caroline Dawson is awesome. She is dynamic and humourous.

Veronica Wong, Personal Assistant, National Environment Agency

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Replying to Difficult Emails Tactfully (9 October 2019)

Replying to Difficult Emails Tactfully

9 October 2019, 8.45am – 5.30pm

Business writing in a work context can be very different from the writing exercises taught in schools. When adults in the working world write office documents, they naturally draw on what they learnt in school as well as on precedent office correspondence. But much of the precedent writing tends to contain commercial and stilted language. And what was learnt in school is often contrary if not irrelevant to good business style.

This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, and to understand that good writing is, and should not be difficult.

The course is structured such that participants will learn to adopt an appropriate style, tone and format of writing, express their points coherently, and to consistently produce sharp, focused and concise replies. They will also pick up skills to avoid common writing errors and to write convincingly to sell appease their customers.

Objectives

  • Plan and organise their replies.
  • Express ideas to suit the audience and purpose.
  • Use specific tools as guidelines for writing.
  • Identify and avoid the common errors in writing.
  • Apply the principles in writing business correspondence.
  • Reply to complaint letters.
  • Use the right tone and style in writing.
  • Understand email essentials and etiquette.

Course Outline

Basic Elements in Business Writing

  • Fundamentals of good business writing—old fashioned language VS modern day business writing.
  • Concise writing techniques.
  • Approaches to writing—active and passive voice; direct, indirect and persuasive approaches.
  • Understanding and using tone effectively in writing.

Customising Written Work and Communication Styles

  • Writing to suit different customer profiles.
  • Basic DISC profiling tool to help understand communication basics.

Writing Tips and Techniques

  • Techniques for responding to difficult letters.
  • Handling the letter of complaint.
  • Useful phrases and terms.
  • Sentence construction style and structure.
  • Paragraphing styles and rules.

Essentials of Emails

  • Characteristics of emails
  • When to email and when not to
  • Ways to improve your email readability
  • Guidelines for better structured emails
  • Observing proper Email etiquette

Methodology

  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Who Should Attend

Anyone who has to write difficult letters or emails to customers.

Trainer’s Profile

Caroline Josephine Dawson

Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

 

Testimonials

Ms Caroline gave a very nice talk and made the class laugh with a fun topic.

Celine Ong Hwei Li, Executive, Ministry of Defence

I enjoyed Caroline’s presentation. She is an experienced speaker & trainer!

Judy Chua, Secretary, Republic of Singapore Air Force

Caroline is good, quite informative and fun entertaining.

Hariati Samuri, Personal Assistant, Ministry of the Environment and Water Resources

Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.

Tan Sinye, Admin Executive, Ministry of Defence

Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.

Mary Tan, Personal Assistant, Ministry of Manpower

Very interesting speaker with good real life examples.

Susie Ong, Personal Assistant, Ministry of Manpower

Caroline Dawson is awesome. She is dynamic and humourous.

Veronica Wong, Personal Assistant, National Environment Agency

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Negotiation Techniques and Strategies (23 September 2019)

Negotiation Techniques and Strategies

23 September 2019, 8.45am – 5.30pm

Negotiation is something we engage in everyday, whether consciously or otherwise. Defined simply, it is a form of communication to help settle arguments or issues to satisfactory benefits. Yet negotiation is often one of the most neglected life skills that people tend to forget.  Today’s corporate environment demands us to use negotiation with tact and diplomacy. Whether negotiation is used to close a sales pitch, resolve conflict, achieve persuasion, or simply to improve damaged relationships, it is a skill that will empower your working life positively.

This course is designed for professionals who want to learn how better they can use negotiation to improve the quality of their work. It will help participants understand the importance of negotiation in their work. It will also harness specific negotiation techniques and apply them effectively in different situations. Participants will also benefit from experiential active learning and understand the characteristics of well-executed negotiations in specific work scenarios.

Objectives

  • Identify your personal negotiation style
  • Understand common mistakes made when negotiating
  • Learn how to deal with different types of negotiations
  • Recognize and exploit negotiating opportunities
  • Use negotiation tactics and strategies
  • Use negotiation as a conflict management tool
  • Learn how to read non-verbal behaviors when negotiating
  • Understand cross-cultural differences when negotiating
  • Strategies to handle ploys, gambits and dirty tricks

Course Outline

Getting What You Want

  • The fundamentals of negotiation
  • Overcoming personal negotiation roadblocks
  • Negotiation Stance Inventory
  • Distributive and Integrative negotiation
  • Why negotiate?
  • Issues vs. objectives
  • Positional and interest-based negotiation
  • The four sins of negotiation
  • Fixed-pie perceptions
  • Preparing to negotiate
  • Understanding needs and perspectives

The Negotiating Environment

  • Predict typical negotiating opportunities
  • Sharing and expanding the negotiation pie
  • Understanding risk propensity
  • Assessing the other party
  • Understand negotiation styles

Negotiation Scenarios

  • Positional negotiation versus interests negotiation
  • Exploring options
  • The mixed-motive model
  • Knowing your BATNA
  • Dealing with aggressive opponents

Negotiation Strategies

  • Slicing the pie- Distributive negotiation
  • Expanding the pie- Integrative negotiation for a win-win
  • Strategies for a win-win outcome
  • Understanding cross-cultural differences when negotiating
  • Using non-verbal communication strategies
  • Some dirty tricks to play

Methodology

Learning the basic tricks to negotiate is only half the battle won. Apart from conceptual lecturing, this course will incorporate interactive games, realistic role-plays and active learning processes to further strengthen the learning. Participants will also be engaged in interesting case studies and examples from which they can pick up effective negotiation tips.

Who Should Attend

This course is designed for Executives, Managers, Sales Professionals, Real Estate Agents, Customer Service Representatives, Teachers and Executive Assistants who want to achieve greater job efficiency without compromising on their existing positions.

Speaker’s Profile

Caroline Josephine Dawson

Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

 

Testimonials

Ms Caroline gave a very nice talk and made the class laugh with a fun topic.

Celine Ong Hwei Li, Executive, Ministry of Defence

I enjoyed Caroline’s presentation. She is an experienced speaker & trainer!

Judy Chua, Secretary, Republic of Singapore Air Force

Caroline is good, quite informative and fun entertaining.

Hariati Samuri, Personal Assistant, Ministry of the Environment and Water Resources

Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.

Tan Sinye, Admin Executive, Ministry of Defence

Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.

Mary Tan, Personal Assistant, Ministry of Manpower

Very interesting speaker with good real life examples.

Susie Ong, Personal Assistant, Ministry of Manpower

Caroline Dawson is awesome. She is dynamic and humourous.

Veronica Wong, Personal Assistant, National Environment Agency

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Giving Constructive Feedback (23 May 2019)

Giving Constructive Feedback

23 May 2019, 8.45am – 5.30pm

Providing constructive feedback in the workplace is a valuable skill for any individual who is leading a team or responsible for staff. The key principle in giving feedback is that it must be structured and delivered such that it helps the individual not hurts them. Feedback can be given via formal or informal channels and oftentimes it is a necessary part of working life. Constructive feedback can encourage the receiver to improve work performance, enhance personal effectiveness and help create a more conducive work environment.

Who Should Attend

Executives and Managers who are leading a team or who have staff reporting to them

Objectives

In this 1-day workshop, participants will learn how to:

  • Use effective questioning skills during feedback sessions
  • Differentiate between different types of questions
  • Speak with the right tone and clarity when giving feedback
  • Reframe negatively phrased comments into positively framed statements
  • Utilise constructive feedback techniques
  • Manage relationships before and after giving feedback
  • Use positive reinforcement to boost performance

Course Outline

Questioning and Communication Skills

  • Understanding objectives of feedback
  • Characteristics of effective feedback
  • Speaking with intent and objectivity
  • Using the right tone of voice to deliver feedback
  • Type of questions and their value
  • Questioning skills
  • Increasing rapport for better engagement
  • Positive and open body language

Model for Constructive Feedback

  • Steps to feedback model
  • Timing and environment for feedback
  • Listening and reading between the lines
  • Language and positive framing
  • Creating an open channel
  • Giving feedback to help and empower rather than disempower
  • Feedback practice sessions
  • Follow up sessions to ensure performance goals

Trainer’s Profile

Deepa Pillai

Deepa Pillai is a credentialed corporate trainer and lecturer who has been delivering customised training workshops for the past fifteen years. Deepa holds a Master’s degree in Communication Studies from the University of North Texas, USA and a Bachelor’s degree with Honours from the University of Reading, UK. She is also a Master Practitioner in Neuro Linguistic Programming and holds an Advanced Certificate in Training and Assessment (ACTA). Deepa’s area of emphasis is in Business Writing, Interpersonal Communication Skills, Coaching and Presentation Skills targeted towards busy executives and management. She has trained and coached staff from diverse industries and conducted workshops in Singapore, Malaysia, India and Bhutan.

Deepa is also a Lecturer at the Centre for English and Language Communication at the National University of Singapore and at Singapore Institute of Management where she teaches Writing and Presentation Skills to undergraduates.

A vibrant and well-informed trainer and lecturer, Deepa is known to be highly engaging with her seminar participants. Her training methodology includes discussions, activities, role plays, case studies and storytelling. Having studied and worked overseas, Deepa has the ability to connect with different types of people. Her passion is to help people identify their own communication blocks either verbal or written and help them become dynamic and confident communicators.

 

Register Now

Early Bird Fee: S$ 529.65
(until 23 April 2019)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Achieve Greater Success at Work Using Positive Psychology (28 May 2019)

Achieve Greater Success at Work Using Positive Psychology

28 May 2019, 8.45am – 5.30pm

“How can I achieve greater success at work using positive psychology?”

Learn the power of positive psychology to capitalize on our potential and increase our value-add at work.

Achieve greater success using the 3R approach: refocus, reframe, rejuvenate.

We become happier when we refocus on the positive aspects of work.  We build resilience by reframing challenges. We build greater teamwork by recharging our working relationship.

Objectives

The objective of this workshop is to provide a structured approach to rejuvenate yourself at work.

During the workshop, you will:

  • Learn to flourish at work using the five elements of positive psychology
  • Apply techniques to manage stress and be happier at work
  • Acquire new strategy to increase your value-add at work
  • Enhance teamwork and relationship at work

Course Outline

Power Of Positive Psychology

  • Discover what is preventing you from achieving your potential
  • Energize yourself by using five elements of positive psychology

Boost Positive Emotions

  • Practical techniques to increase your positive emotions and happiness
  • Tips to strengthen your mental resilience to overcome work challenges

Increase Engagement At Work

  • Effective approach to rejuvenate your passion at work
  • Deploy your strengths and increase your value-add

Enhance Working Relationship

  • Adopt practical ways to build good working relationship
  • Practice positive communication to build trust and understanding

Rediscover Meaning Of Work And Accomplish More

  • Discover the purpose and impact of your work
  • Be energized by having sense of accomplishment at work

Methodology

The workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work.

 

Who Should Attend

Everyone who wants to have more positive energy to achieve greater success at work

Trainer’s Profile

Koh Thong Joo

Koh Thong Joo is a business practitioner with more than 23 years of industry experience working in MNCs Statutory Boards, SMEs, Public Listed Companies and Corporate Training Companies.

During his career, he has spearheaded various portfolios including sales & marketing, business development, strategic planning and corporate training.

Thong Joo holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York, MarketCulture Market Responsiveness IndexTM (MRI), Diploma in Adult and Continuing Education (DACE), Advanced Certificate in Training and Assessment (ACTA), Certificate of Business Chinese, Certified Practitioner Of Neuro-Linguisitic Programming® (NLP), Certification as a Human Behavior Analyst (DISC Profiling), Silva Method and Business Coaching.

He specialises in providing training in sales, managerial and leadership skills, applied psychology, presentation skills, creative problem solving and service excellence.  He has conducted numerous training in Singapore, Malaysia, Brunei, Thailand, and China.

 

Register Now

Early Bird Fee: S$ 529.65
(until 28 February 2019)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now

Concise Business Writing Techniques (12 July 2019)

Concise Business Writing Techniques

12 July 2019, 8.45am – 5.30pm

Business writing in a work context can be very different from the writing exercises taught in schools. When adults in the working world write office documents, they naturally draw on what they learnt in school as well as on precedent office correspondence. But much of the precedent writing tends to contain commercial and stilted language. And what was learnt in school is often contrary if not irrelevant to good business style.

This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, and to understand that good writing is, and should not be difficult.

The course is structured such that participants will learn to adopt an appropriate style, tone and format of writing, express their points coherently, and to consistently produce sharp, focused and concise replies. They will also pick up skills to avoid common writing errors and to write convincingly to sell appease their customers.

Objectives

  • Plan and organise their replies.
  • Express ideas to suit the audience and purpose.
  • Use specific tools as guidelines for writing.
  • Identify and avoid the common errors in writing.
  • Apply the principles in writing business correspondence.
  • Reply to complaint letters.
  • Use the right tone and style in writing.
  • Understand email essentials and etiquette.

Course Outline

Basic Elements in Business Writing

  • Fundamentals of good business writing—old fashioned language VS modern day business writing.
  • Concise writing techniques.
  • Approaches to writing—active and passive voice; direct, indirect and persuasive approaches.
  • Understanding and using tone effectively in writing.

Customising Written Work and Communication Styles

  • Writing to suit different customer profiles.
  • Basic DISC profiling tool to help understand communication basics.

Writing Tips and Techniques

  • Techniques for responding to difficult letters.
  • Handling the letter of complaint.
  • Useful phrases and terms.
  • Sentence construction style and structure.
  • Paragraphing styles and rules.

Essentials of Emails

  • Characteristics of emails
  • When to email and when not to
  • Ways to improve your email readability
  • Guidelines for better structured emails
  • Observing proper Email etiquette

Methodology

  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Who Should Attend

Anyone who has to write difficult letters or emails to customers.

Trainer’s Profile

Caroline Josephine Dawson

Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

 

Testimonials

Ms Caroline gave a very nice talk and made the class laugh with a fun topic.

Celine Ong Hwei Li, Executive, Ministry of Defence

I enjoyed Caroline’s presentation. She is an experienced speaker & trainer!

Judy Chua, Secretary, Republic of Singapore Air Force

Caroline is good, quite informative and fun entertaining.

Hariati Samuri, Personal Assistant, Ministry of the Environment and Water Resources

Ms Caroline is a very awesome speaker. She was very clear and informative. Easy to understand.

Tan Sinye, Admin Executive, Ministry of Defence

Ms Caroline is a fantastic speaker. Engaging and able to bring all participants to attention.

Mary Tan, Personal Assistant, Ministry of Manpower

Very interesting speaker with good real life examples.

Susie Ong, Personal Assistant, Ministry of Manpower

Caroline Dawson is awesome. She is dynamic and humourous.

Veronica Wong, Personal Assistant, National Environment Agency

Register Now

Group Fee: S$ 529.65 / person
(for group registrations of 2 or more)

Regular Fee: S$ 636.65

All fees include 7% GST, documentation, refreshments & lunch

Register Now
  • 1
  • 2